Network Status
Support & Managed IT in the North East
Experience IT excellence tailored to your business needs, featuring proactive support, one inclusive price, unlimited support cases, 24/7 assistance, and a dedicated technical account manager.
Discover a service that reduces the volume of user cases by 70% and proves to enhance user experience
Our advanced monitoring systems continuously identify and resolve issues before they even reach end users, enabling full productivity
Whether you seek complete technology outsourcing or support for your in-house team, our holistic IT approach offers tailored solutions aligned with your business goals
- Benefit from our team's focus on first contact and customer service KPIs, aiming for first-call incident resolution and five-star service levels.
- Embrace a consultative IT approach, crafted in collaboration with clients, account managers, and first-class solutions architects, empowering your success through technology.
- Elevate productivity and efficiency with cutting-edge technologies, ensuring smooth system operations while you focus on business expansion.
Our Accreditations
25000
+
Users supported
200
+
Number of cases in the last 7 days
92.6 %
Clients rate our support good or excellent in the last 30 days
+ 76
Our Net Promoter Score in the last 30 days
Our core services:
End users
Looking to fully outsource your IT support? As your dedicated IT team, we provide direct access to our in-house service desk for all IT needs. Plus, you'll also have a dedicated technical account manager for strategy development and to serve as your central point of contact.
From £26 per user, per month
IT Teams
Partnering with your existing IT team, we enhance in-house support for infrastructure and networks. Access expert guidance and enterprise-grade monitoring and reporting for the additional support your team requires.
From £500, per month
Enhanced
Security
Fortify your systems with automatic patch management, a standard feature in all our Managed IT contracts
Microsoft Modern
Work Partner
Unlock exclusive benefits through our partnership with Microsoft, granting direct access to their support services
Educational
Webinars
Stay ahead of the curve with our informative webinars, providing insights into the latest tech releases and updates
Referral
Program
Maximise your rewards with our referral program, earning over £1000 for every successful referral you provide
We support over 500 businesses and 25,000 users across the UK…
Enhance your managed IT with our Add on Services
Managed Security
Cyber threats are evolving at a rapid pace, meaning it is vital to have proactive, 24/7 defence mechanisms in place. Let us safeguard your digital assets while you focus on your core operations with our vigilant, proactive, and round-the-clock managed security services.
Extend
24/7 support without the associated price tag. Our offices are staffed around-the-clock with technical experts. Our EXTEND product provides a bundle of 12 any-time incidents throughout the year to complement your existing Managed IT contract.
Fulfil
Streamline your entire IT lifecycle process, from initial configuration for new starters to seamless repurposing, inventory tracking, restoration of devices for leavers, and everything in between, with our new device storage fulfilment service.