Icon

Support & Managed IT in the North East

We’ve developed a robust, flexible and comprehensive range of Managed IT services that can be tailored to any business.

Discuss your needs with us...

Experience IT excellence tailored to your business needs, featuring proactive support, one inclusive price, unlimited support cases, 24/7 assistance, and a dedicated technical account manager.

Arrange a free audit
Talk to a specialist now

Discover a service that reduces the volume of user cases by 70% and proves to enhance user experience

Our advanced monitoring systems continuously identify and resolve issues before they even reach end users, enabling full productivity

Whether you seek complete technology outsourcing or support for your in-house team, our holistic IT approach offers tailored solutions aligned with your business goals

  • Benefit from our team's focus on first contact and customer service KPIs, aiming for first-call incident resolution and five-star service levels.
  • Embrace a consultative IT approach, crafted in collaboration with clients, account managers, and first-class solutions architects, empowering your success through technology.
  • Elevate productivity and efficiency with cutting-edge technologies, ensuring smooth system operations while you focus on business expansion.
Image

Our Accreditations

Icon

25000
+

Users supported

Icon

200
+

Number of cases in the last 7 days

Icon

92.3
%

Clients rate our support good or excellent in the last 30 days

Icon

+
75

Our Net Promoter Score in the last 30 days

Brands we look after

Our core services:

End users

Looking to fully outsource your IT support? As your dedicated IT team, we provide direct access to our in-house service desk for all IT needs. Plus, you'll also have a dedicated technical account manager for strategy development and to serve as your central point of contact.

From £26 per user, per month

Request a brochure

IT Teams

Partnering with your existing IT team, we enhance in-house support for infrastructure and networks. Access expert guidance and enterprise-grade monitoring and reporting for the additional support your team requires.

From £500, per month

Request a brochure
IT Teams
End Users
Support for end user devices
Check
Support for infrastructure
Check
Check
Proactive monitoring
Check
Check
Inclusive change requests
Check
Unlimited support
Check
Check
Site visit expenses included
Check
Check
Initial Audit
Check
Check
Dedicated Account Manager
Check
Check
Icon

Enhanced
Security

Fortify your systems with automatic patch management, a standard feature in all our Managed IT contracts

Icon

Microsoft Modern
Work Partner

Unlock exclusive benefits through our partnership with Microsoft, granting direct access to their support services

Icon

Educational
Webinars

Stay ahead of the curve with our informative webinars, providing insights into the latest tech releases and updates

Icon

Referral
Program

Maximise your rewards with our referral program, earning over £1000 for every successful referral you provide

We support over 500 businesses and 25,000 users across the UK…

Enhance your managed IT with our Add on Services

Managed Security

Cyber threats are evolving at a rapid pace, meaning it is vital to have proactive, 24/7 defence mechanisms in place. Let us safeguard your digital assets while you focus on your core operations with our vigilant, proactive, and round-the-clock managed security services.

24/7 threat detection and response
CyberEssentials Accreditation
User awareness training

Extend

24/7 support without the associated price tag. Our offices are staffed around-the-clock with technical experts. Our EXTEND product provides a bundle of 12 any-time incidents throughout the year to complement your existing Managed IT contract.

24/7 support
Flexible Incident Bundles
Access to the best technical experts

Fulfil

Streamline your entire IT lifecycle process, from initial configuration for new starters to seamless repurposing, inventory tracking, restoration of devices for leavers, and everything in between, with our new device storage fulfilment service.

Improved employee experience
Guaranteed compliance
Cost-effective device management

Our onboarding process

When switching to us for your Support and Managed IT, we do all the heavy lifting, ensuring a smooth and seamless transition. We provide clarity of each step and hold your hand through the entire process so you aware of everything that is happening and never have anything to worry about.