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Reliable IT support to help your business succeed

At razorblue, we place the customer at the centre of everything we do.

Our team of experts understands that end-users drive the real success of your business, so we provide 24/7 direct access to our reliable and award-winning Service Desk team based in the North East and across the UK.

Whether you are looking for a fully outsourced solution, or an extension to bolster your existing IT team – we have a wide range of flexible solutions available for you.

Our range of Managed IT Services

End Users

Looking to fully outsource your IT support? By becoming your dedicated IT team, we will manage your budgets, strategy and the entire IT infrastructure. Your team will have direct access to our in-house service desk for any IT issues or requirements.

IT Teams

We work with your existing IT team to complement and enhance in-house support for infrastructure and networks. Offering access to expert guidance and enterprise-grade monitoring and reporting. Optionally, we can provide holiday and sickness cover at a fixed monthly cost.

EXTEND

Gain access to 24/7 support without the associated price tag through our EXTEND product. Unlike other MSPs, our offices are staffed around-the-clock with technical experts. We provide a bundle of any-time incidents to complement any Managed IT contract.

Looking for IT support services in the North East?

razorblue provides 24/7 IT support to hundreds of businesses across the North East and the UK.

With a central office in Teesside, our local team of experts will work closely with you to provide the right technology solution to support your business goals.

We deliver easily accessible technical support to keep your infrastructure operating effectively. In most cases, issues can be solved remotely but with engineers close-by, any business-critical needs can be resolved rapidly and on-site if needed.

 

Why choose razorblue?

True 24/7 Support
Around the clock support for customers with business-critical requirements, proudly delivered by our own UK-based team of experts.
First Response
Our Service Desk provide telephone support to end users as standard, allowing your staff to return to productivity as quickly as possible.
One Inclusive Price
No caps on the number of hours, or additional charges for site visits. The price you see is fully inclusive.
Proactive Monitoring
Our proactive monitoring platform allows our engineers to silently resolve issues before they impact your business.
Industry Leading
We heavily invest in industry-leading systems, including prestigious IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools.
National Coverage
Our regional offices and teams across the UK provide nationwide IT support engineer network and support to businesses.

Real-time KPIs

99.4%

of our clients rated our support good or excellent, in the last 30 days

9 secs

Yesterday’s average call wait time

95.6%

of our support cases were completed within SLA, in the last 30 days

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