Network Status
Support & Managed IT
We’ve developed a flexible and comprehensive
range of Managed IT services that can be
tailored to any business.
Why us?
True 24/7 Support
We offer around the clock support for customers with business critical requirements. This service is proudly delivered by our own UK based employees, and isn’t outsourced.
First Response
Our Service Desk First Response team provide telephone support to end users as standard, aiming to resolve issues on the call – allowing your staff to return to productivity as quickly as possible.
Transparency
No caps on the number of hours, or additional charges for site visits. The price you see is fully inclusive.
Proactive Monitoring
Around 15% of support incidents are raised automatically by our proactive monitoring platform. This allows our engineers to silently resolve issues before they become business impacting.
Service Level Agreement Options
We provide options ranging from 9am-5pm weekdays; to true 24/7/365 cover – with response times to match – meeting the needs of virtually any business and respective of budget.
For End Users
An end-to-end managed solution with direct access to our service desk for every member of your staff. We provide fully inclusive support and change management for your entire estate.
For IT Teams
High level infrastructure and network support to complement your in-house desktop support resources. Access to expert guidance and enterprise-grade monitoring and reporting.
For Business Parks
A fully-inclusive solution for business parks and operators of multi-tenanted office spaces. We provide support and configuration management for the shared infrastructure used by you and your tenants.
REACT
For businesses with in-house IT provision, our unique REACT product provides holiday and sickness cover at a fixed monthly cost. Regular ‘keeping in touch’ days ensure that we are fully versed in your business and infrastructure when we need it.
EXTEND
For businesses that need occasional access to 24/7 support without the associated price tag, EXTEND provides a bundle of any-time incidents to complement any Managed IT contract.
| IT Teams | End Users | REACT | Business Parks | |
|---|---|---|---|---|
| Support for end user devices |  | | ||
| Support for infrastructure | | | | |
| Proactive monitoring | | | | |
| Inclusive change requests | | | ||
| Unlimited support | | | | |
| Site visit expenses included | | | | |
| Initial Audit | | | | |
| Dedicated Account Manager | | | | |
Our onboarding process...
