Network Status
Support & Managed IT
We’ve developed a flexible and comprehensive range of Managed IT services that can be tailored to any business.
For End Users
An end-to-end managed solution with direct access to our service desk for every member of your staff. We provide fully inclusive support and change management for your entire estate.
For IT Teams
High level infrastructure and network support to complement your in-house desktop support resources. Access to expert guidance and enterprise-grade monitoring and reporting.
For Business Parks
A fully-inclusive solution for business parks and operators of multi-tenanted office spaces. We provide support and configuration management for the shared infrastructure used by you and your tenants.
REACT
For businesses with in-house IT provision, our unique REACT product provides holiday and sickness cover at a fixed monthly cost. Regular ‘keeping in touch’ days ensure that we are fully versed in your business and infrastructure when we need it.
EXTEND
For businesses that need occasional access to 24/7 support without the associated price tag, EXTEND provides a bundle of any-time incidents to complement any Managed IT contract.
Did you know…?
We are proud to have been awarded the Gold Microsoft Partner certification.
| IT Teams | End Users | REACT | Business Parks | |
|---|---|---|---|---|
| Support for end user devices |  | | ||
| Support for infrastructure | | | | |
| Proactive monitoring | | | | |
| Inclusive change requests | | | ||
| Unlimited support | | | | |
| Site visit expenses included | | | | |
| Initial Audit | | | | |
| Dedicated Account Manager | | | | |
Why Choose Us
True 24/7 Support
We offer around the clock support for customers with business critical requirements. This service is proudly delivered by our own UK based employees, and isn’t outsourced.
First Response
Our Service Desk First Response team provide telephone support to end users as standard, aiming to resolve issues on the call – allowing your staff to return to productivity as quickly as possible.
One Inclusive Price
No caps on the number of hours, or additional charges for site visits. The price you see is fully inclusive.
Proactive Monitoring
Around 15% of support incidents are raised automatically by our proactive monitoring platform. This allows our engineers to silently resolve issues before they become business impacting.
Industry Leading Systems & Tools
To ensure we are providing the very best customer service experience we have heavily invested in industry leading systems with a suite of prestigious IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools. All of which play a vital part in providing a world class customer experience for our customers.
National Coverage
Our head office in Catterick and our regional offices covering all areas of the UK mean we can provide a UK wide IT support engineer network ensuring national coverage for all.