Support & Managed IT
We’ve developed a flexible and comprehensive range of Managed IT services that can be tailored to any business.
Why Choose Us
True 24/7 Support
We offer around the clock support for customers with business critical requirements. This service is proudly delivered by our own UK based employees, and isn’t outsourced.
Our Service Desk First Response team provide telephone support to end users as standard, aiming to resolve issues on the call – allowing your staff to return to productivity as quickly as possible.
One Inclusive Price
No caps on the number of hours, or additional charges for site visits. The price you see is fully inclusive.
Around 15% of support incidents are raised automatically by our proactive monitoring platform. This allows our engineers to silently resolve issues before they become business impacting.
Industry Leading Systems & Tools
To ensure we are providing the very best customer service experience we have heavily invested in industry leading systems with a suite of prestigious IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools. All of which play a vital part in providing a world class customer experience for our customers.
Our head office in Catterick and our regional offices covering all areas of the UK mean we can provide a UK wide IT support engineer network ensuring national coverage for all.
Our onboarding process…
When switching to us for your Support and Managed IT, we do all the heavy lifting, ensuring a smooth and seamless transition. We provide clarity of each step and hold your hand through the entire process so you aware of everything that is happening and never have anything to worry about.