Our Performance Statistics
After each interaction with us, we ask our clients to rate their experience on a scale of poor to excellent. This statistic includes clients who rated their experience at the top end of the scale.
This statistic includes the number of cases where we met our contractual SLA commitments to our clients.
Our Net Promoter Score (NPS) score is a representation of the passion we have for helping our customers as we believe success is always dependant on putting the customer first.