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Pitlochry Festival Theatre
Service: Connectivity
Industry: Hospitality & Leisure
Company Size: 100-250
Pitlochry Festival Theatre (PFT) is a renowned cultural hub nestled in the heart of Scotland’s scenic landscape. With a rich history spanning decades, the theatre has consistently offered an array of captivating performances, highlighting the talents of both local and international artists. Embracing the spirit of community and artistic expression, PFT enchants audiences with its diverse repertoire, making it a cherished destination for both locals in the area and visitors alike.
Since April 2022, razorblue has been proud to collaborate with Pitlochry Festival Theatre as their trusted managed IT provider. Our partnership began when Pitlochry Festival Theatre sought a reliable and comprehensive solution to meet their diverse IT needs. With a focus on delivering exceptional service and strategic guidance, we embarked on a journey to enhance their digital infrastructure and support their organisational objectives.
Key Outcomes:
Deployed a robust captive portal system to secure demographic data and ensure GDPR compliance
Agilely customised the portal to ensure a personalized user experience
Seamlessly integrated branding and marketing strategies into the portal
Ongoing support and proactive measures boosting customer engagement and data security
From network devices to end-user support, internet connectivity, cloud servers, email security, and Microsoft subscriptions, our team ensures seamless operations across their entire IT ecosystem.
Our partnership extends beyond mere technical support; we actively engage with senior stakeholders at Pitlochry Festival Theatre to align IT strategies with their overarching business goals. By understanding their unique challenges and aspirations, we tailor our services to facilitate their success and drive innovation within their organisation.
When Pitlochry Festival Theatre sought a new IT managed partner, they chose razorblue for our commitment to excellence, proactive approach, and unwavering dedication to client satisfaction and have continued to build upon the foundation of trust and reliability ensuring that Pitlochry Festival Theatre receives the highest level of service and support from razorblue enabling them to focus on their core mission whilst being assured their IT infrastructure is secure and meets their operational needs.
Challenge:
PFT is a longstanding theatre company based in Scotland, required a secure and efficient guest network for their patrons and visitors. They needed to implement a captive portal system to collect valuable demographic information, authenticate users, and comply with GDPR regulations. Additionally, they aimed to leverage this system for targeted marketing initiatives such as promotional offers and email capture. PFT ultimately sought a solution that could offer control over their guest network without compromising user experience.
Solution:
To address PFT’s requirements, razorblue collaborated with a third-party provider to establish a robust and fully customisable captive portal. razorblue were able to help the client seamlessly integrate their branding and marketing strategies into the portal, effectively utilising the platform for targeted customer engagement. razorblue configured the portal within the business’ network infrastructure, ensuring its widespread implementation across all licensed access points. Rigorous testing was conducted by our implementation team to guarantee the efficiency and security of the system before it went live, providing a seamless and secure guest network experience for PFT’s customers.
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