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Nitecrest are an award-winning, global card manufacturer with over 25 years’ experience in the industry. The firm manufactures gift, loyalty and banking cards in the UK and exports to over 140 countries worldwide. Operating a 120,000 sq. ft Visa and MasterCard secure facility in Lancashire, with over 80 employees, Nitecrest hold the ISO 27001 security stamp and are proud winners of The Queen’s Award for International Trade.
Key Outcomes:
Office 365 implementation
Team of experts to work alongside current IT Manager
Managed IT service to provide 24/7 support & monitoring
Cloud-based solution for collaborative and remote working
Fully resilient and secure IT infrastructure
They pride themselves on the fastest-lead times and the highest service levels in the industry, even whilst producing over 5 million cards, on site daily!
Challenge:
Nitecrest sought a trustworthy and reliable IT partner to adapt and expand their IT infrastructure and drive their business forward. They required a partner to work alongside their internal IT Manager to manage complex technical tickets in an agreed SLA. Unlike standard user tickets this agreement includes more complex issues, such as server or firewall complications which needed resolving quickly.
Nitecrest were experiencing a period of growth and therefore needed a supplier who could help them utilise technology to suit their business.
Solution:
razorblue provide Nitecrest with a full Managed IT solution and have implemented Office 365 to all 80+ users seamlessly, in a matter of days. This cloud-based solution allows all staff to work collaboratively and remotely, with full confidence that all data is stored safely. Working with their current IT Manager, any complex issues that arise are handled by razorblue’s in-house team of experts.
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