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Midas Cladding
Service: Managed IT
Industry: Manufacturing
Company Size: 20-100
Industry-leader Midas is the trusted name in sheeting and cladding, with a track record for delivering a truly first-class service for a wide range of blue-chip clients. After more than 25 years in the industry, Midas provide a wealth of knowledge, expertise and experience in all aspects of the complete industrial and cladding service. Priding themselves on a customer-focused and safety-first approach, they are committed to ensuring they meet and exceed all client expectations.
Key Outcomes:
End-user support with proactive monitoring
2-4 hour SLA response time
Dedicated, technical account manager to work collaboratively in creating IT strategies in-line with business goals
Cloud solution with backup and remote access
Infrastructure support with office move during a period of growth and expansion
Challenge:
Midas Cladding were looking for a proactive and trustworthy Managed IT Service Provider to help drive forward their company IT strategy and provide first-class IT support to their employees.
The company were looking for an end-to-end solution, technical expertise, regular account meetings and an effective cybersecurity strategy.
Solution:
From the offset, razorblue worked to put an end-to-end IT strategy in place for Midas. This included Managed IT end-user support, with proactive monitoring and an SLA of 2- 4 hours response time.
Our teams carried out a full Windows 7 replacement, updating all users to Windows 10. As well as Office 365 licensing and implementation, with a secure cloud backup solution.
We deployed and continue to manage the firm’s SOGEA superfast connectivity, as well as a Horizon hosted phone system.
Their dedicated, technical Account Manager worked with Midas to create a full cybersecurity strategy, including email security from Mimecast. ESET Endpoint Protection, firewalls, and MFA (Multi-factor authentication).
To address the firm’s ageing physical server, all corporate data and systems were migrated to a razorblue hosted cloud server along with cloud backup solutions and remote access.
More recently, razorblue supported Midas in their Head Office move to Peterlee, providing infrastructure, connectivity and ongoing IT support during the firm’s period of growth and expansion.
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