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Established in 2008, Heel & Toe is a not-for-profit organisation that provides a range of therapies and support to children with physical and complex disabilities in the North East region.
Founder Paul Bannister decided early in the charity’s journey ‘that no child should be denied therapy due to a lack of money’, Heel and Toe offer free Conductive Education Therapy for any child with Cerebral Palsy. Due to an increasing demand for their services, the organisation has expanded to 2 sites and welcomed a further 40+ staff members, including therapy staff and nurses.
Key Outcomes:
Provided IT support during their site relocation.
Implemented infrastructure solutions for new site.
Onboarded 40+ new staff members.
Utilised our reduced charity rates
Heel and Toe partnered with us in June 2014, seeking reliable and comprehensive IT support to aid their crucial charitable services. We have been proud to provide them with a range of Managed IT services including DUO security, Cloud backup solutions, antivirus software, Microsoft Business Premium, and SSL certification. These services ensure that Heel and Toe’s IT infrastructure remains robust, secure, and efficient.
Our relationship with Heel and Toe has been exceptionally positive. Recognising their charity status, provide them with our charitable rates, with their Managed IT contract being free of charge. This arrangement allows Heel and Toe to focus on their mission, knowing their IT needs are in capable hands.
Heel and Toe chose us not only for the financial benefits but also for our proven track record and consultative approach to Managed IT. Our commitment to high-quality support and seamless system operations played a significant role in their decision.
The onboarding process in 2014 went smoothly, with no issues. This successful transition set the foundation for a strong and ongoing partnership. Heel and Toe rely entirely on our expertise to manage their IT infrastructure, benefiting from our proactive monitoring, first-response support, and industry-leading tools. Our UK-based team provides true 24/7 support, ensuring their IT systems are always operational and secure, allowing them to continue their vital work uninterrupted.
The Challenge
razorblue’s partnership with Heel and Toe began at a time when the organisation was relocating to a larger site and over the years their services and resource have continued to grow.
Due the expansion of their sites and an expanding user count Heel and Toe needed assistance to help grow their infrastructure and support their needs. As their chosen IT partner supplying end to end support since 2014 Heel and Toe sought razorblue’s help to implement infrastructure solutions for their new site and
onboard over 40 new staff members in a range of roles, setting them up with the technology they need to work effectively and keep operations running smoothly.
Due to the nature of the business, Heel and Toe needed to keep costs down, but still required an effective, flexible IT solution with extensive support to ensure operations ran smoothly throughout installation of the new infrastructure.
The Solution
razorblue provide premium IT support for Heel and Toe’s team of 40+ staff members at an exclusive, reduced charity rate, enabling them to benefit from more cost effective, competitive pricing for our professional services.
We implemented and continue to manage all Microsoft Office 365 licenses, all of which were secured at our low-cost charity rates, including 10 free Microsoft business premium licences.
As Heel and Toe fall into the healthcare sector, they hold a large amount of sensitive data that needs to be protected. Our cybersecurity experts implemented endpoint protection anti-virus and cloud back-up solutions further securing this data with proactive measures again ever evolving cyberthreats.
During the pandemic, to support the charity in their time of need and facilitate remote working practices, razorblue also provided a complimentary VPN and multi-factor authentication. We were also proud headline sponsors at their 2021 annual charity event and continue to raise awareness and funds for this fantastic cause, whilst also providing them with the infrastructure they need to continue the amazing work they do.
More Case Studies
Community Links – Part of Inspire North
Inspire North (previously Community Links), is a charitable organisation dedicated to providing mental health, housing, and wellbeing support across the North of England.
With a commitment to transforming lives and improving communities, the charity operates across more than 40 sites, delivering crucial services that empower individuals and families.
Inspire North (previously Community Links) first partnered with razorblue in December 2015, seeking a trusted Managed IT provider to support their growing organisation. With a network of 635 client devices, 22 servers, and a diverse portfolio of sites ranging from offices to retail locations, the charity needed robust IT infrastructure and dependable support.
razorblue has provided Managed IT Premium services tailored to their needs, including regular on-site visits, proactive patch management, and seamless collaboration with their in-house IT manager. Our team ensures that end-users receive the highest level of support while enabling the organisation to focus on their mission. Over the years, we’ve also delivered professional services at charitable rates and helped them access discounts on Microsoft licensing and other key technologies, ensuring cost-effectiveness.
During a recent account review with the businesses Chief Financial Officer, Adam Miller, the charity shared their satisfaction with our services and enthusiasm for the projects we’re working on together further highlighting our partnership which is built on a foundation of trust, dependability, and a shared drive to achieve great results.
MK Act
MK Act, a longstanding charity serving Milton Keynes for over 45 years, is dedicated to supporting individuals and families fleeing domestic violence. Offering safe emergency accommodation and comprehensive services, they assist over 100 families daily. Regardless of age, gender, or background, MK Act provides crisis intervention, refuge, and tailored programmes. Committed to equality and inclusion, they offer personalised care and access to female support workers upon request. MK Act’s mission resonates with razorblue’s values, and we’re proud to support their vital work in fostering a safer community for survivors in Milton Keynes.
Since our collaboration began, razorblue has been dedicated to providing comprehensive managed IT services to support MK Act’s vital mission of assisting individuals and families fleeing domestic violence in Milton Keynes. MK Act relies on razorblue to ensure the smooth operation of their IT infrastructure, enabling them to focus on their core objectives of providing safe emergency accommodation and essential services to those in need.
We provide ongoing managed IT services to MK Act, ensuring the stability and security of their IT environment. From proactive monitoring to first-contact support, our team is dedicated to resolving any issues promptly and efficiently, allowing MK Act to focus on their critical work in the community.
Furthermore, razorblue designed a tailored solution to address MK Act’s unique requirements. We recommended upgrading their infrastructure with a unified Palo Alto Networks VM-100 Cloud Firewall with Threat Prevention, consolidating their systems and reducing initial costs. Additionally, we implemented MPLS circuits to double bandwidth, improving connectivity across all locations and enhancing security.
Through our collaborative approach, razorblue has empowered MK Act to operate with confidence, knowing that their IT infrastructure is in capable hands. We remain committed to supporting MK Act’s long-term success.