Jigsaw

Jigsaw Insurance Services is an award–winning insurance broker specialising in protecting people and what matters to them, including car and pet insurance.  

The business was established in 2000 and since has undergone a rebrand in 2019. After enjoying continual success and growth, they now currently employ over 130 colleagues at their head office in the centre of Harrogate.  

Jigsaw has gone from strength to strength and chooses to invest heavily in developing their business, including the skills and progression of their colleagues as well as their IT infrastructure. 

Key Outcomes:
  • razorblue cloud server with back-up and disaster recovery solution
  • 24/7 support and monitoring
  • Advanced threat protection
  • Superfast speeds with a 300MB leased line

"razorblue’s level of expertise and attention to detail is exceptional. They tend to shy away from the hard sales approach, using staff with technical experience as Account Managers. They’ve helped adapt the IT infrastructure to align with company growth, with value added solutions implemented diligently, every time. From my 13+ years working in IT, it’s rare to find a supplier that genuinely has their customers’ best interests at heart. razorblue are a valued supplier to Jigsaw, they have a great team and I plan to continue using them for the foreseeable future. "

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Challenge: 

Jigsaw’s priority was to identify a Managed Service Provider that they could trust, they sought a partner who would provide solid advice and guidance to support their business goals.  Due to the nature of their business, another key objective was to protect their data and prevent any threat of data breach.  

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Solution:  

Jigsaw partnered with razorblue back in 2015 and have benefited from several years of Managed IT for the firm’s infrastructure.  

razorblue also provide Jigsaw’s web-based cloud server, along with back-up and disaster recovery solutions. razorblue’s private cloud, provides Jigsaw with a secure and reliable environment that is supported and monitored 24/7.  

Email security is also supplied by razorblue, which protects against all external and internal threats, including spam filters and malware detection and prevention. A firewall which includes IDS (Intrusion Detection System) was implemented by razorblue, adding another layer of security.  

The partnership is built on trust and regular communication with their razorblue Account Manager. razorblue have been recognised for the advice, support and guidance provided since the relationship began.  

The firm’s connectivity was implemented and provided by razorblue, through a dedicated leased line which offers speeds of up to 300mb.  

Plans are underway to migrate all users to Office 365, which will further improve Jigsaw’s capability to work cohesively and remotely.   

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