Would you benefit from a 360 view of your customers with analytics, journey behaviour, and more?
Seeking a software to enhance customer service and deliver high quality experiences?
Looking to streamline case and knowledge management?

Dynamics 365 Customer Service

The all-in-one solution for customer satisfaction

Dynamics 365 Customer Service is an all-in-one solution that enables businesses to provide 5-star customer service, increase brand loyalty and eliminate inefficient business processes


Features & Functionality

In-depth insights
Insights driven by Artificial Intelligence (AI) to assist you in closing cases faster and increase customer satisfaction.
Detailed overview
Dynamics Customer Service brings all your information into the one place, helping you track your business performance & adapt for your future needs.
Intelligent self-service
Help customers help themselves via self-service portals to answer straight forward or commonly asked questions, freeing up your team to answer more in-depth enquiries.
Enhanced workflows
Map out standard routes and processes for your customers and staff to follow, ensuring brand consistency.
Did you know...? We are proud to have been awarded the Gold Microsoft Partner Certification.

Advanced customer service capabilities with Dynamics 365

In order to deliver exceptional customer service, your employees need the right tools. Think about the time wasted passing queries from person to person, or repeatedly responding to the same common issues that can be easily resolved. Microsoft Dynamics 365 Customer Service allows your customers to carry out self-service support via a branded portal and communicate with your representatives through multiple different channels.
Dynamics 365 Customer Service gives your business the vital intelligence and automation it needs to ensure your customer queries are resolved efficiently, whilst maintaining the highest levels of customer service.
  • Get a 360-degree view of each customer
  • Deliver a faster. more personalised service
  • Optimise self-service experiences
  • Learn from every interaction using data and intelligence
  • Eliminate mundane, time consuming tasks with automation

Why choose razorblue?

True 24/7 Support
Around the clock support for customers with business-critical requirements, proudly delivered by our own UK-based team of experts.
First Response
Our Service Desk provide telephone support to end users as standard, allowing your staff to return to productivity as quickly as possible.
One Inclusive Price
No caps on the number of hours, or additional charges for site visits. The price you see is fully inclusive.
Proactive Monitoring
Our proactive monitoring platform allows our engineers to silently resolve issues before they impact your business.
Industry Leading
We heavily invest in industry-leading systems, including prestigious IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools.
National Coverage
Our regional offices and teams across the UK provide nationwide IT support engineer network and support to businesses.

Explore our success...

"Our business is vetting ships, not developing processes and systems, so when it became clear that we had outgrown our supplier and no longer had the means to support our software, we sought expert advice. We were impressed with the way razorblue quickly grasped the business purpose, processes and our commercial objectives. They removed the fear and confusion and gave us confidence. They were efficient and successful at meeting the brief, managing our existing platform and basically ensuring we could keep the lights on!"