Would you benefit from a 360 view of your customers with analytics, journey behaviour, and more?
Seeking a software to enhance customer service and deliver high quality experiences?
Looking to streamline case and knowledge management?
Dynamics 365 Customer Service NEW
The all-in-one solution for customer satisfaction
Dynamics 365 Customer Service is an all-in-one solution that enables businesses to provide 5-star customer service, increase brand loyalty and eliminate inefficient business processes
Features & Functionality
Insights driven by Artificial Intelligence (AI) to assist you in closing cases faster and increase customer satisfaction.
Dynamics Customer Service brings all your information into the one place, helping you track your business performance & adapt for your future needs.
Help customers help themselves via self-service portals to answer straight forward or commonly asked questions, freeing up your team to answer more in-depth enquiries.
Map out standard routes and processes for your customers and staff to follow, ensuring brand consistency.
Did you know...? We are proud to have been awarded the Gold Microsoft Partner Certification.
Advanced customer service capabilities with Dynamics 365
In order to deliver exceptional customer service, your employees need the right tools. Think about the time wasted passing queries from person to person, or repeatedly responding to the same common issues that can be easily resolved. Microsoft Dynamics 365 Customer Service allows your customers to carry out self-service support via a branded portal and communicate with your representatives through multiple different channels.
Dynamics 365 Customer Service gives your business the vital intelligence and automation it needs to ensure your customer queries are resolved efficiently, whilst maintaining the highest levels of customer service.
- Get a 360-degree view of each customer
- Deliver a faster. more personalised service
- Optimise self-service experiences
- Learn from every interaction using data and intelligence
- Eliminate mundane, time consuming tasks with automation