We sit down with Client Support Engineer, Mizzy to find out his thoughts and advice on working in the IT industry.  

Mizzy joined the team in September 2021 and predominantly works night shifts as a member of our 24/7 Service Desk Team.  

With personality and skills that perfectly align with our core values, Mizzy has fast become an extremely valued team member. Let’s get to know more about him and the role… 

1. What do you love most about your job?

   A lot of people think that working night shifts means your life becomes ‘unsociable’, but that is definitely not the case. The main thing I love about my job is the flexibility. My rota is four-on-four-off, which means on my 4 days off I get to spend quality time with my family. Due to the shift patterns, even when on my days on I can still pick my children up from school, which is invaluable!

2. Why did you choose a career in IT?

   IT has been a big part of my life since I was in secondary school, I built my very own PC with a couple of friends! Since then, IT has been a huge hobby of mine, so I thought why not turn what I love into a career?! I studied IT throughout college and university and have since progressed into different roles in the industry. I am so glad I chose to pursue it, as I really do love my job.

3. What is the best career decision you’ve ever made?

   My best career decision would be joining razorblue (promise I haven’t been told to say that!). Before joining razorblue I was self employed and travelled up and down the UK carrying out IT projects for different clients, this took a huge strain on me and my family time. Joining razorblue was a good decision for both my career progression and personal parts of my life.

4. What is the worst career decision you’ve ever made?

   Becoming addicted to coffee…
   True, but I’m kidding. I don’t think I have made any decision that I regret, I may have taken on projects that have been quite challenging and at times stressful, but was it the worst decision? Nope, it made me push myself and my boundaries higher, which has helped me get to where I am now!

5. How do you organise you time?

   I am just naturally very well organised with time when it comes to work. I always know what I am doing and when, but I do need to get better at remembering to take a little breather every now and then. The role is very reactive, so it’s important to know how to prioritise tasks.

6. What do you think is your greatest strength?

   My greatest strength is definitely my confidence and approachability, which makes me a great team member (not to blow my own trumpet) and makes our clients happy!

7. What advice do you have for someone new in the industry? 

   The IT industry is HUGE! There are so many roles out there, so don’t be afraid to give them a try when given the opportunity. I believe confidence and commitment plays a key factor. If you don’t enjoy it, you can always try something else, there are so many different and interesting areas within IT.

8. What do you do at work on a daily basis?

   While everyone sleeps, we are monitoring client networks and dealing with queries for our clients with business-critical operations. Some days I could be helping to resolve a line issue to client site, or working on security updates on servers/ firewalls, the list is endless as the stuff we work on isn’t necessarily planned. 

   The beauty about working for an MSP is that we work with so many different technologies and queries, the exposure is fantastic and is already helping me in my professional development.

9. What has been your biggest success?

   At razorblue, staying in the Top 5 Service Desk Leader Board so far! 

   We are always on the hunt for new people to join our ever-expanding team! If you are interested in a career in IT and want to work for an exciting, growing company then please visit our careers page. If there is nothing on there you feel like applying for currently, fill the form at the bottom of the page and you can be alerted when new roles come up!