Senior Account Manager

Location: Manchester

Position Type: Full Time

Salary: £35,000 - £45,000

Apply for this role

About us

Launched in 2006, razorblue is an IT solution provider, headquartered in the North East and supporting businesses across the UK. With 7 offices and 140 staff, we offer clients a genuine 24/7 support service through our own internal service desk, implementation team, software developers and cabling engineers.

The Role

We are looking for a self-motivated and proactive Senior Account Manager to join our Account Management team.

As Senior Account Manager, you will manage and maintain relationships with our clients by operating as the lead point of contact for any and all matters specific to them. Including the planning and managing of the successful delivery of client projects according to their needs and objectives. You will be supporting the growth and development of your accounts through the provision of excellent customer relations, generation of sales and record keeping.

Key duties and responsibilities

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Hold regular reviews with clients in accordance with Account Management Procedure
  • Plan, manage and sign off projects delivered for your client base
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Plan, manage and sign off projects delivered for your client base
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

What we're looking for

  • Must have excellent, proven IT background for a Microsoft Partner/Managed Service Provider
  • Must have a strong understanding of technologies we provide to our customers
  • Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation
  • Excellent interpersonal skills
  • Excellent communication skills - verbal and written
  • Extreme professionalism and personal presentation
  • Excellent organisational skills including the ability to manage and prioritise

What we've got to offer

  • Base salary of £35,000 - £45,000 + uncapped OTE
  • A fantastic and flexible working environment
  • 32 days holiday (inc. bank holidays) and the ability to purchase up to an additional 10 days per annum
  • Life insurance
  • Private Health Insurance
  • Free breakfast, fruit, nespresso coffee, tea and soft drinks
  • Regular social events
  • Bike to Work scheme
  • A company phone which can be used for personal use
  • A company credit card so you're never left out of pocket

If you think you've got what it takes to work with us, we'd love to hear from you.