5-star connectivity – razorblue delivers yet again for a luxury hotel

5-star connectivity – razorblue delivers yet again for a luxury hotel

Service: Connectivity

Categories: Case Study

Service: Seaham Hall

Download PDF

Book your free IT audit

Or get in touch with our razorblue specialists to discuss your needs further.

Enquire Now

The Challenge:

One of the region’s most luxurious hotel, spa and dining resorts, Seaham Hall prides itself on a first-class guest experience. However, when it came to connectivity, the team found that internet speed and access needed to keep up with ever increasing guest expectations.

 

Client Profile:

Seaham Hall is a luxury 5-star hotel and Serenity Spa located in Durham. Whilst being built on the site of the formidable Seaham House, dating back to 1791 and with hundreds of years of history and heritage, Seaham Hall today requires cutting edge technological solutions to remain at the forefront of the hospitality industry.

  • Sits within 37 acres of parkland
  • Based in Seaham, County Durham
  • Over 21 suites and impressive spa facilities
  • Popular for business and leisure
  • Over 60 employees

The Solution:

Following an initial review of the systems and infrastructure, razorblue were able to fully grasp the hotel’s challenges and proposed a future proofed solution including new WiFi access points, firewall, and super-fast fibre leased line.

The full solution was configured and installed by razorblue in October 2019 and the upgrade from a standard broadband line to a super-fast 100mb leased line now means every part of the hotel, spa and restaurants enjoys full and fast coverage.

In addition, a next generation Palo Alto firewall gives Seaham Hall confidence in its data security. The segregation between staff and visitor networks increases security further still and means both business and pleasure are fully and independently serviced.

“The experience of our guests is paramount, and we are keen to guarantee that every visitor has the internet access they need, we work hard to ensure our guests needs are met. On a business level our internal systems, cybersecurity and connection between departments and facilities has been vastly improved. As we move towards more and more direct online bookings, it is pleasing to know our technology is capable of taking us into the next decade and beyond”

The Result:

Seaham Hall have already seen a significant uplift in technology performance thanks to razorblue, with each part of the hotel enjoying superfast broadband and coverage which meets the ever-increasing guest demands. As this technology has become more mainstream, it doesn’t take long for it to become more affordable and this is the benefit we are seeing happen now.

razorblue has also provided Seaham Hall with more confidence in their data security, with a segregation between visitor and staff networks meaning they are now both fully and independently serviced. As well as the installation of a next generation firewall, which analyses everything coming in and out of the network in detail, picking out threats before they can even come through to the system, creating an extra layer of security against cyber-attacks.

Book your free IT audit

Or get in touch with our razorblue specialists to discuss your needs further.

Enquire Now