Our Performance Statistics

After each interaction with us, we ask our clients to rate their experience on a scale of poor to excellent. This statistic includes clients who rated their experience at the top end of the scale.

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Clients rate our support good or excellent in the last 30 days
Last year average

This statistic includes the number of cases where we met our contractual SLA commitments to our clients.

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of our support cases were completed within SLA, in the last 30 days
Last year average

Our Net Promoter Score (NPS) score is a representation of the passion we have for helping our customers as we believe success is always dependant on putting the customer first.

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Our Net Promoter Score in the last 30 days
Last year average